Wednesday, April 24, 2013

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Growing amounts of companies are recognizing the benefits of phone recording. Traditionally call recording was seen as an expensive option only used in call centers and large businesses who wished to record their representatives and banks when a significant transaction or a large amount of business was at risk.

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Why Should I Record Each Call?
With a call recording solution not only will also the calls be recorded for your convenience, but you will receive a log of calls in a user-friendly software, making it easy for you to navigate and retrieve a call quickly.

Here are the 4 main reasons why businesses want to record their telephone calls:
·  Progress after-sales facility
· To have a record of important calls
· Comply with business regulations
· Avoid abuse and increased security

Companies that deal with money and premium rate services are required by law to record all their telephone calls. For other companies it may just be for their own peace of mind or to replay if a customer complains. Many businesses have different reason for recording their phone conversations; however once you do record your calls you are open to a whole host of other benefits. We have outlined these benefits below in accordance with the four main reasons for wanting to record phone calls.

Refining After-sales service
Call recording can be used to check the competence of staff. We all know that different staff members are more effective than others and this efficiency can affect your company’s bottom line.

Record Telephone Conversations of Importance
It is not only a good thing for businesses but also for customers. Many of us order items over the phone using our credit card. If the company keeps a log of the phone conversation and your item never arrives, you have proof that you did place an order.

Business Regulations Obedience
Some businesses are required by law to record their phone conversations. This is determined by their governing body. Some charities are also required to record their calls for funding purposes.

Increase Safety & Evade Abuse
If your business receives a threatening phone call, you can replay the conversation again and hand it over to the police who can then use it as evidence to track the culprit. Bomb scares are often communicated via telephone and call recording will also be handy here. 

Author Bio: This article was written by Brian Madden; Online Marketing Assistant at Crown Telecom.

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Rizwan Ahmad
About the Author:
This article is contributed by Brian Madden and posted by Rizwan Ahmad Author and founder of, He is a tech blogger from India and he loves to share his thoughts by writing articles on this site to the different topics related to technology world,

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