By setting up VoIP in companies and enterprises, especially in Multinational Companies, they can develop their communication with the on-site companies at the same time can cut out the cost of making international calls.
Voice over Internet Protocol (VoIP) converge the voice and data hence makes it easier to tackle, along with cutting out the call costs. Hence many companies have implemented VoIP. However, setting up VoIP requires a few steps-
The first step includes the Planning stage. This is the most crucial stage in the implementation of VoIP. This stage focuses on three requirements. They are-
a. User requirement
b. Choosing the right VoIP product
c. Network planning and capability
The main aim of setting up VoIP is to reduce call cost and to improve communication. Hence, this is the basic requirement of the user. Having identified the requirement, the next thing is to plan and to decide which VoIP product will be best suited for the organization. For this various things can be done by the enterprise. One among it is to conduct a survey among the employees and ask them directly which one do they think will be best since they are the one who is directly negotiating and communicating.
A proper market survey must be done to know the details of the products such as the VoIP service plans (business and residential), software services, mobile services, business packages, mo monthly bill service plans etc. Proper planning and scrutiny are essential. Once this is done, then comes the network planning and capability. It is essential to choose the proper network that suits the organization the best and also offers proper security. Security of the network is extremely essential in order to prevent intruders from accessing the personal data.
The second step includes the stage of Assessment. All the information gathered during the planning stage must be assessed properly and then the VoIP product must be selected. It must be double checked if the product serves properly or not.
The third step is of Deployment. Once the assessment has been done and the product is selected, it must be immediately deployed.
The fourth step is of Impact Analysis. After the deployment of the VoIP product, impact analysis is an essential and critical stage. After VoIP has been installed it is required to see what impact it makes on the business. In order to achieve more accuracy and to get unfussiness in troubleshooting and testing, both data and voice application must be analyzed. Impact analysis will also help in recognizing the post-deployment troubles if any.
The last and the fifth step are of Management and support. Impact analysis and management and support are two never-ending task. Management and support require 24*7*365 help desk operation, systems management, security monitoring and administrative support, technical support, set up of IP Phone on the on-site, network configuration, on-site training, disaster management and recovery, and management and support of networks like WAN and LAN.
These are the five steps that are required to set up VoIP. They are utterly important and must be done accurately.
Michelle Patterson is excited with the new technologies that are threatening to change the way we stay in touch and communicate, particularly in business. She works with companies that are introducing these technologies to make understanding them easy for regular people.