Monday, September 28, 2015

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VoIP services can help the call centres increase their profits and curtail their expenses. This improved telephony service can even improve the communications between calling agents and customers. There are several services offered by VoIP which includes long distance calling, internet calling, online chat service and numerous other features. 
Best 3 Call-Centre Software Of 2015
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It is imperative that the call centres carry out a thorough research before choosing for the best VoIP service provider. In this blog post we shall have a look at top 3 call centre software based on criteria such as pricing, user reviews, call quality, features, expert ranking etc. Here is the list of the 3 top call centre software of 2015 ranked according to the above criteria:

Simple yet extremely powerful, Vocalcom is a call centre software application which helps in increasing the productivity and ease of work. The users of this efficient software are able to avail the web-based interface that offers the intelligent routing features. Agents are able to use the tabbed records required for supporting the customers. 

There is definite advantage of using tabbed records where the agents are able to avail details about an account accurately and speedily. The efficient and speedy access to customer data brings down the client customer interaction quite significantly. The decrease in interaction time implies that the agents are able to comply with the rules set for handling customers in a better manner. 

The best thing about this application is that the Vocalcomprograms can be easily tagged with other applications like Salesforce, Oracle and MS Dynamics.

Industry experts prefer Vocalcomover other call centre software providers because this application has a very positive impact on the businesses that offer customer service. Industry data reveals that it has helped companies improve their handling time by almost 34 percent. Agencies are able to improve their productivity by 41 percent. 

Vocalcom facilitates the resolution of first call 37 percent more frequently when compared with any other call centre software available in the market. 

Other interesting features offered by the software are multiple touch points, social media communication, website integration and chat applications. The pay-as-you-go payment structure offered by Vocalcom saves the hassles of legal contracts.

8x8, Inc.
8x8, Inc. is the second in the list of best call-centre software of 2015 because it can be implemented without any hassles. This VoIP service uses a very user-friendly interface which both the agents as well as managers can easily use. 

Using this software the call centre executives can make or receive international calls from any corner of the world. The operations carried out using the software are PCI or CPNI compliant and maintains all the standards laid down in the FISMA and HIPPA privacy requirements.

Virtual contact centre offered by 8x8, Inc. is focussed on improving the customer service that improves the brand reliability. 

SafeSoft Solutions

When it comes to affordability, there is no other call centre software that can beat SafeSoft Solutions. User can avail this VoIP service by paying only a flat monthly rental and avoid the obvious setup fees. 

Organizations are able to set up the system with minimum efforts and without having to worry about high subscription fees. SafeSoft Solutions offers unlimited calling for both inbound as well as outbound calls while providing free trial for the predictive dialer. 

Organizations that want to achieve their sales targets and reach customers under a certain quota can do so with the predictive dialer. 
Rizwan Ahmad
About the Author:

He is a passionate Blogger, Entrepreneur, Writer and Thinker. He has been blogging from last couple of years and love every thing about it. He covers almost every thing related to technology on his Blog,

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