In the IT industry, the Salesforce Administrator’s job is becoming one of the most desired career options globally due to the rising demand of Salesforce’s services. For a bright career path in becoming Salesforce admin, you need to possess the right skills and knowledge.
If you are willing to deepen your knowledge and become a salesforce admin, it is recommended to start preparing yourself with the help of Salesforce admin certification. Once you complete reading this, you will get a brief understanding of what Salesforce Administrator is, its job responsibilities, future scope, and need & importance of certification.
What is a Salesforce Administrator?
A Salesforce Administrator is like a trusted advisor of all the things under Salesforce, a vital bridge connecting the business and the technology. They work as an individual or as a part of a team to bring innovation to life. A Salesforce Administrator is expected to learn all the new Salesforce features and make sure that every employee is on track. To keep the users educated, solve problems, and maintain the pace of projects, delivering creative solutions to keep users happier is a prime duty of a Salesforce admin.
Responsibilities and Roles of Salesforce Administrator
Companies require someone to handle and take care of the crucial data submitted to the Salesforce cloud ecosystem. It is the reason why they need a Salesforce administrator. A Salesforce Administrator’s responsibilities include a variety of tasks and duties. Few of the significant ones include:
- Making effective use of Salesforce’s available tools.
- Keeping a check on restrictions on the user accounts for vital data accessibility.
- Have a look at the changes that need to be made for a compelling business process.
- Have a look at the removal of redundancy and duplicate user accounts.
- Manage the functions like maintenance of user accounts, records, dashboards, and many other tasks following these.
- Improving or troubleshooting the workflows, approval cycles, email campaigns, auto-responders, or anything that generates enormous bounced mails.
- Organize the assessment, extension, and conclusion of new requests for development purposes.
- Train the new users and freshers to make them skilled enough for participating in Salesforce related processes.
- Work as a connecting link between application developers, users, and business people.
- Feeding the data into Salesforce and handling all the technological resources.
To fulfill these responsibilities and roles of Sales Administrator, you require specific skills. If you wish to carry out these responsibilities productively, you should look forward to Salesforce admin certification.
Skills required to become a Salesforce Administrator
A salesforce administrator should hold the following skills:
- Brilliant management skills
- The proficiency in communication, interacting with people at all the levels of the company
- The capability of analyzing data accumulated from multiple sources effectively
- The ability to solve the business-related issues and hence possessing expertise in Salesforce
- Excellent data analysis skills to optimize the growth of the sales team with the help of a deep understanding of Conversion Rate Optimization (CRO)
- Easy accessibility and retaining of the data arranged with the data administration skills possessed.
- Business and process-related problem to be solved with the help of excelled problem-solving skills
- Take up the responsibility of maintaining the consistency of the workflow and confidentiality of the business for the companies.
Future Scope and Job Opportunities
Every emerging company, irrespective of the field, chooses the CRM service from Salesforce, and hence, administrating the business smoothly and maintaining the business structure is a crucial task. It indicates the importance of a Salesforce Administrator. More than 1,50,000 companies are already using the Salesforce; hence the demand for Salesforce administrator will increase exponentially, providing a flourishing career.
To execute the business successfully, a Salesforce Administrator is a must, and hence a good number of openings for this job position in 2020 as well as in the coming future is a sure thing. According to Indeed, the average salary of a Salesforce administrator in India is ₹7.8 LPA for a fresher, and the average wage in USD is $123,000 per year.
How to get a Sales Administrator Certification?
Companies need certified professionals in the Sales Administrator domain as it is one of the fields with high demand. Salesforce needs a trained team to fix the issues as Salesforce implementation holds a total of sixty percent challenges.
If you want to pursue your career as a Sales Administrator, the following certifications exams are available on Salesforce.com:
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified CPQ Specialist
- Salesforce Certified Marketing Cloud Administrator
Salesforce.com is the leading accreditation body, and hence all the details related to the structure of the exam can be found on Salesforce.com; one should also refer to the reviews, study guides, and learning resources. If you want to pass the exam, then it is highly recommended to learn from the experts and get training through a trustworthy accredited training center.
Eligibility Criteria and Exam Process
There is no such eligibility criteria or prerequisite for a participant to set the path as a Salesforce admin, it doesn’t matter if you have worked as a software developer in a multinational software company or as a Secretary in a high school. Everyone has equal opportunities irrespective of the technical or non-technical field.
For the certifications exam, the candidate can either appear online or at an exam center facility in the nearby area. It is recommended to have six months of hands-on experience. Each certification costs $200, and the candidate is expected to solve 60 questions, and score a minimum of 60-70% to qualify the exam depending upon the certification selected.
Bottom Line
The career options and scope in fields of Salesforce are in the high swing. Any amateur or professional can kick their career as a Sales Administrator irrespective of the technical or non-technical background. Salesforce admin certification will make your resume remarkable and will lead to ultimate career growth in the IT industry. The skill requirement and responsibilities of a Sales Administrator suggests the Salesforce admin certification course and training.
