Windows 11 is the latest operating system from Microsoft, bringing a range of exciting new features and improvements. To ensure optimal performance and security, Microsoft regularly releases cumulative updates that fix bugs, enhance features, and patch vulnerabilities.
On Tuesday, July 11, Microsoft released new updates for Windows 11 version 22H2, the KB5028185 security update and KB5028851 cumulative update for .NET Framework 3.5 and 4.8.1. However, it appears that a lot of Windows 11 users are unable to install the update with error code 0x80070002. If you are one of them, then worry not.
In this article, we will delve into the causes of this error and provide you with effective solutions to fix the Windows 11 update KB5028185/KB5028851 not installing error 0x80070002.
Note: The following tutorial will work for Windows 11 Version 22H2 for x64-based Systems.
Windows 11 KB5028185/KB5028851 error code 0x80070002 is a common Windows update error that typically occurs when the system encounters difficulties in locating the necessary files to complete the update installation process. This error can be frustrating, as it disrupts the seamless experience of keeping your operating system up to date.
To effectively resolve the error, it’s essential to understand its underlying causes. Here are some common factors that can trigger error code 0x80070002 during the installation of Windows 11 cumulative updates:
Now that we are aware of the potential causes, let’s explore some troubleshooting steps to resolve the error and successfully install the Windows 11 cumulative updates.
Windows includes a built-in troubleshooter that can automatically detect and fix common issues with Windows Update. Follow these steps to run the Windows Update troubleshooter:
Clearing the Windows Update cache can often help resolve update-related errors. Here’s how you can do it:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Incorrect date and time settings on your device can interfere with the Windows update process. Ensure that your system’s date, time, and time zone settings are correct. To do this:
Sometimes, third-party antivirus software can conflict with the Windows update process. Temporarily disable any antivirus software on your system and attempt to install the updates again. Remember to enable the antivirus software once the updates are successfully installed.
System File Check (SFC) is a built-in Windows tool that scans and repairs corrupted system files. Here’s how to run an SFC scan:
sfc /scannow
Outdated or incompatible device drivers can cause various issues, including update errors. Visit the manufacturer’s website for your device and download the latest drivers for your hardware components.
Resetting the Windows Update components can often resolve update-related errors. You can use the Windows Update Troubleshooter or follow detailed instructions from the Microsoft Support website to perform this reset.
Here are the steps to reset Windows Update components:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
After following these steps, your Windows Update components will be reset, and you can try running Windows Update again to check for and install the latest updates.
Note: Resetting Windows Update components may require administrative privileges. Make sure you run Command Prompt or Windows PowerShell as an administrator.
Performing a clean boot helps to identify and eliminate any conflicts between your system’s software and the update process. Follow these steps to perform a clean boot:
msconfig
and press Enter to open the System Configuration window.If none of the previous methods work, you can try using the Media Creation Tool provided by Microsoft to upgrade your system to the latest version of Windows 11. This tool helps create installation media, such as a USB drive or an ISO file, which you can use to perform a clean installation or update your system.
Encountering the Windows 11 cumulative update error 0x80070002 can be frustrating, but with the troubleshooting steps mentioned in this article, you should be able to overcome this obstacle and successfully install the updates. Remember to follow each method carefully and in the order presented.
If one method doesn’t work, proceed to the next until you find a solution that works for you. Keeping your Windows 11 system up to date is crucial for performance, security, and access to the latest features.
Q1. Can I skip any of the troubleshooting methods and directly jump to a specific solution?
It’s generally recommended to follow the troubleshooting methods in order. However, if you have already tried some methods and they didn’t work, you can skip them and move on to the next applicable solution.
Q2. Will resetting Windows Update components delete my personal files?
No, resetting Windows Update components will not delete your personal files. It primarily focuses on resetting the Windows Update service and related components to their default settings.
Q3. Can I enable third-party antivirus software during the Windows update process?
To avoid any potential conflicts, it’s advisable to keep your third-party antivirus software disabled during the Windows update process. Once the updates are successfully installed, you can re-enable the antivirus software.
Q4. How long does the SFC scan take to complete?
The System File Check (SFC) scan duration can vary depending on your system’s specifications and the number of files being scanned. It can take anywhere from a few minutes to over an hour. It’s important to let the scan finish without interruption.
Q5. Will performing a clean boot affect my installed applications?
Performing a clean boot only disables non-Microsoft services and startup items temporarily. It doesn’t uninstall or remove any of your installed applications. Once you have completed the troubleshooting, you can revert to normal startup by enabling the disabled services and startup items.
This post was last modified on 6th August 2023 12:05 am
Sony has announced the PlayStation Plus Monthly Games for May. This month's lineup of free…
Grinding Gear Games has released Patch 3.24.2 for Path of Exile: Necropolis. The latest update…
In today's digital age, the world of personal finance has expanded beyond traditional brick-and-mortar institutions.…
Within the dynamic realm of video games, the stealth genre is distinguished by its painstaking…
BTRoblox is a popular browser extension that allows you to customize the web interface of…
Publisher 3D Realms and developer Troglobytes Games have announced that their “blasphemous” management simulation game…
This website uses cookies.